Refund policy
Owlpha Brand Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@owlphalife.com. Please note that returns will need to be sent to the address on our return email instruction
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@owlphalife.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards. Some items are allowed to exchange for equal or greater valued items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@owlphalife.com.
Trail Market Place Return Policy
Trail Market by Owlpha is a curated marketplace experience featuring select independent brands and specialty suppliers. Owlpha Life and Owlpha Sports provide the platform that connects customers with these third-party suppliers (“Suppliers”).
Unless expressly stated otherwise, Owlpha does not manufacture, warehouse, or directly fulfill products offered through Trail Market.
We curate with care. Fulfillment remains the responsibility of each Supplier.
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1. Independent Supplier Responsibility
Each third-party Supplier operates independently and maintains sole responsibility for:
• Product manufacturing and quality
• Inventory accuracy
• Product descriptions and specifications
• Pricing
• Order fulfillment
• Shipping and delivery
• Returns and exchanges
• Refund processing
• Warranty administration
• Customer support
Owlpha does not control and is not responsible for Supplier operations.
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2. Returns & Exchanges
Return and exchange eligibility is determined exclusively by the individual Supplier.
Customers are required to:
• Review the Supplier’s return policy prior to purchase
• Contact the Supplier directly for return authorization
• Comply with all return conditions and timelines
• Ship returned items as instructed by the Supplier
Owlpha Life and Owlpha Sports do not:
• Authorize returns
• Issue refunds for third-party items
• Manage exchanges
• Accept returned merchandise on behalf of Suppliers
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3. Shipping & Delivery
Shipping carriers, timelines, fees, customs handling (if applicable), and delivery performance are determined solely by the Supplier.
Any concerns regarding:
• Delayed delivery
• Damaged goods
• Lost packages
• Incorrect shipments
must be addressed directly with the Supplier.
Owlpha is not liable for shipping disruptions or fulfillment errors caused by third-party Suppliers.
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4. Product Inquiries & Warranty Claims
For questions regarding:
• Product materials
• Sizing or specifications
• Warranty coverage
• Care instructions
• Replacement parts
Customers must contact the Supplier directly.
While Owlpha curates its marketplace carefully, we do not independently verify every Supplier representation and make no warranties regarding third-party products.
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5. Limitation of Liability
To the fullest extent permitted under Washington State law:
Owlpha Life, Owlpha Sports, and Trail Market by Owlpha shall not be liable for any claims arising from or related to third-party products, including but not limited to:
• Product defects
• Personal injury
• Property damage
• Delayed fulfillment
• Refund disputes
• Warranty disputes
• Indirect, incidental, consequential, or punitive damages
All liability rests solely with the third-party Supplier.
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6. Dispute Resolution & Binding Arbitration
Any dispute, claim, or controversy arising from or relating to a purchase made through Trail Market by Owlpha shall be resolved as follows:
A. Direct Supplier Resolution
Customers must first attempt to resolve disputes directly with the third-party Supplier.
B. Binding Arbitration
If a dispute remains unresolved, and to the extent permitted by law, any claim against Owlpha Life or Owlpha Sports shall be resolved through final and binding arbitration administered in the State of Washington.
• Arbitration shall be conducted on an individual basis only.
• Class actions, consolidated claims, or representative proceedings are not permitted.
• The arbitrator shall apply Washington State law.
• Judgment on the arbitration award may be entered in any court of competent jurisdiction.
C. Waiver of Jury Trial
By purchasing from Trail Market by Owlpha, customers waive the right to a trial by jury for any claim against Owlpha.
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7. Governing Law
This Policy shall be governed by and interpreted under the laws of the State of Washington, without regard to conflict of law principles.
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8. Acceptance of Terms
By completing a purchase through Trail Market by Owlpha, customers acknowledge and agree that:
• Owlpha acts solely as a marketplace platform
• Suppliers operate independently
• Returns and fulfillment are managed exclusively by Suppliers
• Owlpha assumes no liability for third-party transactions